Refund Policy

14-day money-back guarantee. If you are not happy with a payment to BitAssure, for any reason, write to support@bitassure.app within 14 days of it and we will refund it in full. No questions asked.

What it covers

Every payment: a pack of credits, and each month of Monthly credits, the first month and every renewal.

How to ask

Email support@bitassure.app from the address you sign in with, and say which payment you would like refunded. The date and amount, or the receipt, are enough. Every payment has a receipt on its line under Recent activity on the Credits page.

What happens next

Our orders are processed by our online reseller Paddle.com, who is the Merchant of Record for all our orders, so the money goes back through Paddle to the card or account you paid with. It usually arrives within 5 to 10 working days, depending on your bank.

The credits that payment added are taken off your balance. A refunded month of Monthly credits also ends the subscription, and your account goes back to pay as you go.

Cancelling instead

You do not need a refund to stop paying. Cancelling Monthly credits on the Credits page stops the next renewal, and you keep the plan until the end of the month you paid for. Credits you bought never expire, so there is nothing to cancel for those.

Free credits

The credits every new account starts with were not paid for, so there is nothing to refund for them.

Contact

Questions about a payment or a refund go to support@bitassure.app. This policy forms part of our Terms of Service .